The Sherwin-Williams Company, Inc.CityClevelandStreet Address101 W. Prospect Ave.Phone(216) 566-2000Contact NameChristopher ConnorRelated TermsSherwin WilliamsTwitter ID@SherwinWilliamsNumber of Employees32988Fax(216) 566-2947Zip Code44115StateOHTitleChairman and CEO
The store in LaPorte Indiana is a joke the manager messed up the color and order then tells me it is my problem. Give me 2 different brands of paint with two different shades of gray. 1 iron ore shade and other grizzle gray shade. Then tells me that it is my problem that I ordered that. That is not what i order. I'm not a professional paint so that is why I went to a professional store I thought so I could get the product I needed to do the job. In stead I got attend when I question them on why the color is so far off and 3 of the 4 gallon where semi correct and other completely wrong. We do buy a good portion of product from them but no more someone else can supply our street paint.
Your location in Sarasota FL has a no mask
Policy - Great! Except no one in your story is enforcing it. Picking up swatches, I saw three different people walk in with no mask. It's a global pandemic - what are you doing??
On Friday, 7 August 2020, I found myself in great need...
I was going to an appointment that I thought required a COVID-19 face mask.
I was not sure what to do so I prayed & the Lord led me to your SherwinWilliams store on 1604 & Hwy 10 in San Antonio, TX.
Your employee was so friendly & so helpful
He gave me 4 from your attractive coffee bar. I was so humbly appreciative of your company, customer service & your company employee.
Please extend to him my sincere appreciation for a job well done.
In the future I olan to shop at Sherwin Williams for paint.
Again, thank you.
Sincerely & Blessings,
NC Betty Sue Whitman
Wanted to let you know how much I admire your TV ads. They are beautiful and so imaginative, makes watching them a pleasure. The imagination that goes into these is unbelievable! I can't think of another TV ad that I look forward to viewing. I generally hit the MUTE button on my remote when it's time for ads but not when I see Sherwin Williams' come on screen. I sit there amazed at how they unfold, awed that someone had such an original idea and brought it to fruition. Hope y'all appreciate the originality and have rewarded person(s) responsible accordingly. Whatever company you are using is well worth the cost in my opinion.
Christopher Connor CEO
I just want to let you know that I absolutely love the commercials and they really lift my spirit during this time of covid the commercials make me happy great creativity keep them coming
Southfield Michigan resident Carolyn paige
Visited the location in forum Blvd in ft Myers Fl. The paint container I was given did not open for me. I had to drill a hole in it to check the color match. When I returned to the location to get a new lid that opened, the manager Aiesha refused to supply me with a new lid. Simply opened the broken one and sent me on my way. What poor customer service. I will never go back there again.
I went to purchase some transparent sealer for concert at the wixom mi store. The salesman was not helpful at all. Then he tells me about a sales going to start next week on it that is 40 off. I said I need it now can I bring my receipt back for credit. No we don't do it like that. So I'm a older woman when I get the help I have to do right thenor wait an may never get it done. I left an went to another store of yours. Spent 200.00 but I am not value customer to you to receive 40 % off. In the times we living in every customer is valued. You must making enough not to care.
I want to thank you for having an innovative color chip commercials! I look forward to seeing new ones!!
I was so disappointed to enter a Maryvale store is arizona to see not one employee wearing a mask. A business partner saw the same at the Peoria store on 91st Avenue. They are putting their customers at risk. There was already an employee with Covid at another store yet Sherwin is not enforcing masks. By the way, masks are now required in all of maricopa county. Sherwin is out of compliance and even with employers who have the virus choose not to protect other employees and customers. Take your business elsewhere! We are!
Nancy - Leawood, KS
I smile each time I see a Sherwin-Williams commercial on TV. The use of the paint strip colors and the way they come to life is inspirational. Such a bright spot for today's times. Please continue with this theme and do not change your advertising.
I would like to know when your going to open the doors to let people shop and return paint that wasn't custom.everyone else is opening up.lowes and Home Depot selling and able to return with no problem throughout the pandemic.great way to treat loyal customers.
TYPE 1 MOM
I have a court order for your employee not to have insurance on my child... how did you let a man put insurance on a child he did not have custody of. Now she needs insulin and HR is liable for this endangerment.
So the ARBUTUS MARYLAND STORE is open for business curbside side??? Right next door is LITTLE ABNERS LIQUOR STORE and Home depot around the corner and Walmart. If SHERWIN WILLIAMS is open then it is essential. open to allowing YOUR CUSTOMERS TO ENTER STORE AND MAKE THEIR PURCHASES
This company just told the Romeoville location they was mandated to work 7 days. What makes this situation the most funniest is because it was related to all employees by the regional Derrick. Not only did the HR and the regional not do their homework on the state laws in Illinois but they had to come back and tell the staff that they couldn't even make them work seven days straight because they never read the laws in Illinois. This company is so much full of **** it's pathetic. I feel sorry for those workers out there Romeoville Illinois.
Call my order in , and was treated pretty bad , bad unprofessional service by an employee, I'm thinking of not ever doing service with them , ever again.
Your commercial with jungle animals is the best commercial I have seen in a very long time. Cudos to your advertising department.
Time is money
Waiting for Florida stores to open I waited 45 minutes for paint. This is directly affecting my business. Making homeowners late for work as I'm late for scheduled appointment. Do we have a date to open since stores are now open. This business should be treated like Home Depot (they never closed to public).
I want to extend the biggest THANK YOU to the fabulous employee, Aaron, who works at the Mobile, Alabama store on Schillinger Road. I am a professional who gives my best service who looks and appreciate quality service. Aaron, who is the assistant, went way beyond and above to answer my questions and came through EVERY TIME! Thank you for great service and we will continue going to this store because of the help and knowledge this young man has not to mention word of mouth goes along way, tool
Sending out a thank you letter to employees during this pandemic is a nice gesture. However, including in tat letter that their matched retirement will be reduced to 50% from 100% makes the letter detrimental for most. Talk about kicking people when they are down. Your CEO makes over 12 million per year. (Public knowledge). Do you even realize that at the current rate of pay, a family of 2 qualifies for government assistance already. If the CEO took a 1-2 million dollar per year pay cut it would more than cover what you are taking from your employees. Simple math. Maybe the CEO is somehow not able to live on such a small salary of 10 million per year. The workers are living right around poverty level to make that money for you. Think about that. Your livelihood is no more important than others contrary to what you may believe.
Your CEO makes in the millions all your employees make so little they qualify for welfare. I am disappointed that your employees received a letter today that because of the coronavirus you've given him that two dollar an hour raise for two months but you also going to tell them that you are reducing their retirement by 50%. Are you **** kidding me? That is insane if people aren't already stressed out and ready to commit suicide I'm sure they will now that their retirements cut in half.
I am still excited about having the opportunity to have a relationship with Sherwin Williams. Even thought I was let go due to the covid19 crisis. I am looking forward to the possibility of the Sherwin Williams to rehire me in the near future.
We went to store I'm Russellville Ar
The employee was rude and in a hurry,. Was not wanting to deal with a def person
I called district and we're no help
Called back to customer service and they gave me a faulse number to corporate
If I don't get call from corporate I will file complaint with State disability office
Unfortunately we have not worked going a month and have not been approved for unemployment because the new regional HR didn't know we was not working in the NC plant
Your stand up position in ocean city md....proud of this American company...will direct all my painting needs to you...just a small Pennsylvania business...but thank you.